FAQ – Frequently Asked Questions
Welcome to the CloudFrontDesk Help Center!
Here you'll find answers to the most common questions about our cloud-based hotel and property management system.
1. What is CloudFrontDesk?
CloudFrontDesk is a cloud-based Property Management System (PMS) for hotels, guesthouses, villas, and more. It helps manage reservations, check-ins, room availability, billing, and reports in one place.
2. Who can use CloudFrontDesk?
Our system is ideal for:
- Hotel owners and managers
- Property rental businesses
- Hostels, B&Bs, and guesthouses
- Hospitality startups
3. Do I need to install any software?
No. CloudFrontDesk is 100% web-based. Just open your browser and log in from any device.
4. Is my data safe?
Yes. We use secure cloud hosting with daily backups and HTTPS encryption to ensure your data is safe.
5. What features are included?
Key features include:
- Reservation management
- Room check-in/check-out
- Daily & monthly reporting
- Custom billing and invoicing
- Payment integration (e.g., Midtrans)
- Staff role control
6. Is there a free trial?
Yes. We offer a demo version for you to explore our features—no credit card required.
7. How do I subscribe to a paid plan?
After the free trial, choose a plan from your dashboard and pay via bank transfer or Midtrans payment gateway.
8. What if I need help using the system?
9. Can I use CloudFrontDesk on mobile?
Yes. Our platform is mobile-friendly and works on all screen sizes.
10. Can I export reports?
Yes. Reports are available for download in PDF or Excel formats.
11. What languages does CloudFrontDesk support?
Currently, we support English and Bahasa Indonesia. More languages coming soon.
12. Can I integrate CloudFrontDesk with my website?
Yes. We support iCal/XML integration and provide a booking widget for your website.
13. How do I cancel my subscription?
You can cancel anytime from your dashboard. Your access remains active until the billing period ends.
14. Do you offer training or onboarding?
Yes. We provide onboarding assistance via Zoom/Meet upon request or for enterprise users.
15. Where is CloudFrontDesk based?
We are based in Indonesia but serve clients globally. Your data is hosted on secure cloud servers.